We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Once the returned product reaches our warehouse and passes quality inspection, we will initiate the refund. Please note that refunds are processed only after we receive the returned item.

 If you placed your order using Cash on Delivery (COD), our customer care team will contact you to collect your bank details for processing the refund.
In case you do not hear from us, please share your Order ID and bank details on WhatsApp or call us at 8744072723, and our team will get in touch with you.

Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at indiecollective.in@gmail.com.

Exchanges

Size exchange is free. You can change the size for a different size if the size you ordered does not fit you. If you receive an item and find that the size is not suitable, you can request a size exchange within 7 days of the delivery date. 

To start a return, you can contact us at indiecollective.in@gmail.com. Please note that returns will need to be sent to the following address:

Room No 1, Ground Floor,
Khasra No 10/5/2, Revenue Estate
Budhpur, Bijapur,
New Delhi, Delhi - 110036

You can always contact us for any return question at indiecollective.in@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Indiecollective.in@gmail.com